SHIPPING POLICY

At Lulu and Tully’s, we aim to provide reliable and efficient shipping for all orders. Below, you’ll find details about our shipping methods, packaging, and costs.

Shipping Methods & Delivery Times

We offer standard and expedited shipping options.
Orders are typically processed within 1-2 business days.
Standard shipping takes 5-7 business days, while expedited shipping arrives within 2-3 business days.
International shipping times vary based on location and carrier.

Packaging

All orders are carefully packaged to ensure they arrive in excellent condition.
We use eco-friendly and recyclable materials whenever possible.

Shipping Costs

Shipping costs are calculated at checkout based on your location and chosen shipping method.
Free standard shipping is available on orders over $50.
Expedited shipping costs may vary depending on the order size and destination.

Order Tracking

Once your order is shipped, you will receive a tracking number via email.
You can track your package through our website or the carrier’s website.

Lost or Delayed Shipments

If your order is lost or delayed, please contact our support team for assistance.
We work closely with our shipping partners to resolve any issues promptly.

For any shipping-related inquiries, please contact us at luluandtullys@gmail.com.

RETURN POLICY

At Lulu and Tully’s, we want you to love your purchase! If you are not completely satisfied, we’re here to help with a straightforward return and exchange process.

Returns & Exchanges

You can return or exchange items within 30 days of receiving your order.
Items must be unused, in their original packaging, and in the same condition as received.
Proof of purchase is required for all returns and exchanges.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5-7 business days.
Shipping costs are non-refundable unless the return is due to a product defect or an error on our part.

Non-Returnable Items

Sale items, gift cards, and personalized/custom-made products cannot be returned or exchanged.

How to Initiate a Return

Contact our customer support team at [Your Contact Information] to start the return process.
We will provide you with a return shipping label (if applicable) and further instructions.
Pack the item securely and ship it back using the provided label or your preferred carrier.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the issue.
We will arrange for a replacement or full refund at no additional cost.

For any questions or concerns about our return policy, please reach out to us at luluandtullys@gmail.com.

PAYMENT METHOD

At Lulu and Tully’s, we want to make your shopping experience as seamless as possible. We accept a variety of secure payment methods to ensure convenience and flexibility.

Accepted Payment Methods:

Credit & Debit Cards: We accept Visa, MasterCard, American Express, and Discover.
PayPal: Secure checkout with your PayPal account for fast and easy transactions.
Apple Pay & Google Pay: Quick and secure payments using your mobile device.
Shop Pay: A streamlined checkout experience for returning customers.
Gift Cards: Redeem Lulu and Tully’s gift cards towards your purchase.

Payment Security

All transactions are encrypted and securely processed to protect your financial information.
We do not store your full payment details on our servers.
Our payment partners comply with industry-leading security standards.

Order Processing

Payment is charged at the time of purchase.
Orders will not be processed until payment has been successfully completed.

For any payment-related inquiries, please contact us at luluandtullys@gmail.com.

WHOLESALE INQUIRIES

At Lulu and Tully’s, we are excited to partner with retailers who share our passion for quality products. If you’re interested in carrying our stunning collection in your store, we’d love to hear from you!

Why Partner with Us?

High-quality, unique products that your customers will love.
Competitive wholesale pricing and flexible order quantities.
Reliable shipping and dedicated customer support.

How to Apply To inquire about wholesale opportunities, please contact us at luluandtullys@gmail.com with the following details:

Your business name and location.
A brief description of your store and target market.
The products you’re interested in carrying.
Your estimated order quantity.

Once we receive your inquiry, our team will review your request and get back to you with further details, including pricing and terms.

We look forward to working with you and bringing Lulu and Tully’s products to new customers!